Shipping Policy

Shipping Fees

Free shipping for orders over USD 75.00, otherwise the shipping fee is USD 7.99.

Shipping Area

Right now we can mainly deliver the kits to the following areas:

Canada
USA

Austria
Belgium
Bulgaria
Czech Republic
Denmark
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Luxembourg
Netherlands
Poland
Portugal
Romania
Spain
Sweden
Switzerland
The United Kingdom

Australia
new Zealand

Hong Kong(China)
Japan
South Korea
Singapore

If your region is not the above countries, please get in touch with us, we can also help you to check the feasible delivery method.

Shipping Time

The typical timeframe for delivery ranges from 7 to 12 days. Given the variety of colors included in the kit, it may require an additional 1-3 days for us to prepare your order. Rest assured, we are committed to dispatching your order as swiftly as possible.
 
Please be aware that for certain remote locations, including Alaska, Hawaii, and similar regions, the logistics process may extend the delivery time. If the prospect of an extended wait is a concern, we kindly advise against placing an order.

Notes:

* The estimated shipping duration starts from the date the order is shipped, not when it is placed, and might extend beyond the initial estimate due to reasons such as bad weather, holidays, customs inspections, etc.

Incorrect Shipping Address Policy

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. We encourage all customers to double-check their shipping addresses during the checkout process. Notify us immediately if a change is needed before your order is dispatched. Unfortunately, we cannot modify the address once the order has been shipped.

Should a delivery fail or a package be returned or delivered to the wrong address because of an incorrect address provided by the customer (note that returned packages will be destroyed if overseas and cannot be sent back to our warehouse), we cannot offer refunds or replacements.

Shipping FAQs

Are there duty & customs fees associated when ordering？
Pricing includes all duties, taxes, and fees.
 
Where can I track my order?
You will receive a tracking number via email when your order is shipped. Click on "Track your shipment" to access your tracking information.
 
What happens if my package gets stuck in transit?
 
We will offer a replacement or refund if there is no movement after 14 business days.
 
My package was marked as delivered, but I haven't received it. Can you please reship it?
If the postal carrier marks a package as delivered, we cannot issue a replacement or refund due to theft at your residence. However, we will assist you in filing a claim with the carrier. 
 
 
Are estimated shipping and transit times guaranteed?
No, shipping times are estimates and may vary due to unforeseen circumstances.