Shipping Fees

Free shipping for orders over $75.00 USD, otherwise the shipping fee is USD 7.99.

Shipping Area

Right now we can mainly deliver the kits to the following areas:

Canada
USA

Austria
Belgium
Czech Republic
Denmark
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Luxembourg
Netherlands
Norway
Poland
Portugal
Romania
Spain
Sweden
Switzerland
The U.K.

Australia
new Zealand

Hong Kong(China)
Japan
South Korea
Singapore

If your region is not the above countries, please get in touch with us, we can also help you to check the feasible delivery method.

Shipping Time

The estimated delivery time is 7-15 days, As there are too many colors in the kit, it may take 1-3 days for us to prepare the order, please rest assured that we will ship them out for you as soon as possible.

Notes:

* Shipping time is an estimate and begins on the ship date, not the order date. It may be longer than expected due to invalid addresses and other reasons.

* Make sure all shipping information is correct. If any information is missing or incorrect, we may contact you to update the delivery information, which may lead to delays in delivery.

* Please send us a ticket within 1 month after shipment if you have not received your package correctly. We will respond to you in the next 24 hours.

Returns procedure

You can return some items within 30 days of placing your order. (For the return address, please contact our customer service: support@cloisonnekit.com)

Proposals:

* Items must be returned in their original packaging and in perfect condition.

* If you return an item without informing our customer service, our quality department will consider the item non-refundable.

* Refunds are generally made within 3-5 business days after your return is delivered. Once the refund is made, you will receive a confirmation email.

* Do not return to the address included in the shipping package. It is not our return address, otherwise, it will affect your return process.