At Cloisonnekit, we strive to ensure you are completely satisfied with your purchase. Our return policy is designed to provide a straightforward and satisfying experience should you need to return or exchange an item

Return & Refund

How do I initiate a return?

Contact us at support@cloisonnekit.com indicating your desire to return the item(s), and we'll provide you with the return address.

What if the item has been used? 

All returned items must be in perfect resalable condition, as we don't resell opened products. If the returned item is deemed not to be in resalable condition, we reserve the right to refuse a refund.

When will I receive my refund?

Your refund will be issued back to your original method of payment as soon as your return is inspected and processed - typically within 72 business hours of receipt. 

Where will you refund my money? 

Refunds will always be returned to your original method of payment, with no exceptions.

Who pays the shipping return fees?

We do not provide prepaid return labels.

Product reasons
You can return an item for free when it was shipped wrong, damaged in transit, or otherwise defective.

Customer reasons
When a customer buys the wrong item, or the customer no longer wants the item, then you are responsible for the return shipping fee. If you have any questions before purchasing, please contact us and we will answer all your questions to ensure that the purchased products meet your requirements.

Cancellation

We accept the cancellation of the order before the product is shipped or manufactured. If the order is canceled, you will receive a full refund within 1 day. We are sorry that we cannot cancel the order if the product has already been shipped.